I am a Business Analyst at one of the major financial organizations in Jamaica with over five (5) years experience in Management Analysis and Business Analysis. I am also the Secretary of IIBA®'s, VCN. I've worked on both strategic, continuous improvement and regulatory projects. On the strategic projects, my main role was to work with an innovative team to develop new or modified housing benefit policies for low-income contributors, the associated pros and cons and made presentations to senior management for their approval. For continuous improvement projects, I reviewed various business processes to identify gaps in effectiveness and efficiency and made recommendations for improvements. For regulatory projects, I worked as the Business Analyst who created the process flow diagram for changes in the retail repurchase structure, which was distributed to the entire securities industry. I also developed the requirements for the system to manage the changes to the said structure.

Racquel's 2016 Presentations:

1. Client Journey Mapping: What's That Got to Do with Business Analysts
   
   Thursday, November 3, 2016 (3:20 pm – 4:20 pm)