2:10 pm – 3:10 pm | Presentation | Room: Pompeian III & IV
Stop the Wild Goose Chase for Answers and Ask the Right Questions to Stimulate Thinking
We live in a business environment where everything is a crisis that must be solved now. We are so busy finding quick answers or meeting the latest timeline crunch that the critical thinking and analysis gets left behind. And yet these are foundational to what we do as business analysts. We need to think critically and we need others to do the same.
When someone is sprinting down the crazy path, how do we get them to pause, assess their purpose, direction and options? At our organization, we’ve implemented a coaching approach to engage business analysts in dialog at various “pause” points. The coach's role is to listen and ask probing questions. Our objective is to ignite thinking on the part of the coachee to clarify issues and strengthen their ability to think critically, problem solve and move forward. Can you see how this might work in interactions with stakeholders too?
As a leader, can you challenge your BA practice to find creative, practical, and low overhead solutions that increase BA engagement and their ability to be critical thinkers and problems solvers rather than answer seekers? And in turn increase the value of BA services to your organization? In this session we will share examples and lessons learned from our use of creative coaching and business storytelling practices to promote a learning culture and quest for excellence amidst the day to day crisis.
What Attendees Will Learn:
- Use coaching to engage BAs in critical thinking and learning
- Use coaching principles to get the most from stakeholder interactions
- Use business storytelling to enhance coaching effectiveness
Alyce Neperud, CBAP
Senior Business Analyst
The Cincinnati Insurance Company
Alyce Neperud is a Senior Business Analyst at Cincinnati Insurance Company (CIC). She is a member of the company’s Business Analysis Center of Excellence Leadership team and serves as a coach to many business analysts on key projects for the company. At CIC she lead an initiative that made the diagramming of insurance products a key part of the business analysis toolkit. As a consultant and business owner for the majority of her 25 year career, she was frequently engaged as a business analyst partnered with architect and development teams to develop solutions in finance, insurance and government. She worked on product configuration, business rule and other custom software solutions. She enjoys writing and teaching and creative thinking. Alyce is a Certified Business Analyst Professional (CBAP), she speaks frequently at CIC educational sessions, spoke at the ACORD Implementation Forum and presented at BBC in 2015.
Alyce's 2016 Presentations:
- Stop the Wild Goose Chase for Answers and Ask the Right Questions to Stimulate Thinking
Thursday, November 3, 2016 (2:10 pm – 3:10 pm)