NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Thursday, November 3, 2016

4:50 pm – 5:50 pm | Presentation | Room: Pompeian III & IV

Mastering the Art of Feedback

Presented by: Heather Mylan-Mains


There is a lot of talk about self-managed teams and high performing teams. One thing that is a must for teams and companies to achieve success is to master giving and receiving feedback. Some think feedback is given from manager to an employee behind closed doors. Some can’t stand feedback because it always makes him or her feel like he or she did something wrong. Heather is here to tell you that feedback is so much more. If feedback is given in the right way and received in the right way, you and your team can improve and accomplish anything.

If you master giving feedback you will be sought after and be viewed as a trusted partner with your business stakeholders and team. If you are open to receiving feedback the same results happen. This is helpful for anyone and critical for business analysts who rely on relationship building as a foundation to their work.

What Attendees Will Learn:

  • Provide constructive feedback to peers, leaders, and project team members
  • Receive feedback from peers, leaders and project team members
  • Use feedback to make improvements


 Heather Mylan-Mains

Heather Mylan-Mains, CBAP

BAs Without Borders

Heather is from Des Moines, Iowa. She is a stimulus for change as a mom, a business analyst consultant, a longtime volunteer for IIBA®, currently serving on the Board of Directors. Heather worked as a Business Analyst long before there was a formal title, with a variety of project teams to identify and solve problems and challenges in the financial services, insurance and higher education industries. She has a passion for sharing the power of the Business Analyst role in every business. Heather is a natural collaborator, and engages people at all levels in organizations. Heather has a BA in Accounting from Grand View College and an MBA from Drake University and is a CBAP. Heather consults through her company, BAs Without Borders.

Heather's 2016 Presentations:

  1. Mastering the Art of Feedback
    Thursday, November 3, 2016 (4:50 pm – 5:50 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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