NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Friday, November 4, 2016

8:00 am – 8:50 am | Case Study | Room: Roman I & II

Business Analysis Services & Processes Case Study: Implementation in Raiffeisen Bank International

Presented by: Georg Koeldorfer


Raiffeisen Bank International AG (RBI) is in Austria a leading corporate and investment bank and in Central and Eastern Europe (CEE) a universal bank. In total, around 52,700 employees service 14.8 million customers through approximately 2,780 business outlets, the great majority of which are located in CEE.

RBI wanted to increase the service- and process-orientation in Business Analysis, as well as the alignment to other management approaches, like project management and process management. As a result, RBI defined their business analysis approach as a set of services and sub-processes in a business analysis framework with the following goals:

  • Differentiation in business analysis services requiring different organizational and personnel assets & assignments
  • Standardization of Business Analysis deliverables
  • Defining business analysis sub-processes (e.g. steps in how to drive a pre-study / project evaluation)
  • Standing & marketing of the business analysis services within RBI
  • Relationship and distinction to other roles within RBI (e.g. architecture, development)

As part of the case study the implementation of the business analysis community and a business analysis framework in RBI will be presented:

  • Where has RBI started and what does RBI want to achieve, what was the expectation towards Business Analysts
  • Job Profiles of Business Analysts
  • Motivation and goals of RBI Business Analysis Framework
  • Cooperation model towards Top-Stakeholders
  • Alignment within RBI international community

What Attendees Will Learn:

  • business analysis services & deliverables
  • business analysis processes
  • international business analysis community within a large bank
  • business analysis framework
  • cooperation model with other job roles


 Georg Koeldorfer

Georg Koeldorfer, CBAP

Enterprise Business Analyst
Raiffeisen Bank International

Georg Köldorfer, CBAP, works in Raiffeisen Bank International in Vienna. Besides driving large IT-projects as Enterprise Business Analyst in the finance domain (currently IFRS 9 compliance) he is working on a business analysis framework and the setup of a business analyst core team for RBI in Austria and RBI’s subsidiaries in Central and Eastern Europe. Georg Köldorfer has a masters degree in business informatics and business administration and is Certified Business Analysis Professional since 2014. Before working for RBI Georg Köldorfer was consultant and business analyst in various banks in Austria.

Georg's 2016 Presentations:

  1. Business Analysis Services & Processes Case Study: Implementation in Raiffeisen Bank International
    Friday, November 4, 2016 (8:00 am – 8:50 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



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