NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Friday, November 4, 2016

9:00 am – 10:00 am | Presentation | Room: Florentine III & IV

Enabling Operational Excellence with Non-Functional Requirements

Presented by: Charise Angderson, David Windeler


A body of knowledge once said “determining the optimal portfolio of non-functional requirements … is central to delivering value to stakeholders” (BABOK v3, pg 304).

Non-functional requirements (NFRs) are the foundation to any solution's success because they define the performance efficiency, scalability, security, usability, and other parameters essential for ensuring operations excellence. NFRs are by nature cross-functional. Effective and mature management of NFRs requires powerful teaming across a cross-functional stakeholder group and prioritizing NFRs alongside functional requirements. Who better than the business analyst to drive this collaborative DevOps effort to define NFRs?

This presentation will demonstrate how business analysts supported by their community of practice (CoP) led operations excellence and DevOps by driving NFRs analysis through collaboration. We’ll share the story of our NFRs management program, how it evolved from departmental silos to the empowerment of BAs, removal of communication barriers, and unification of cross-functional stakeholders. We will show how BAs can leverage effective elicitation and collaboration techniques from BABOK to conduct NFRs analysis. We’ll share souvenirs of our journey in the way of lessons learned for your organization to take away to deliver superior solutions through consolidating NFR managed by a CoP.

What Attendees Will Learn:

  • to leverage elicitation and collaboration techniques from BABOK to lead NFRs analysis
  • understand the challenges and lessons learned that may arise when evolving a NFR program and how to mitigate risks and issues toward Operations Excellence
  • gain a new perspective on how Business Analysts through managing stakeholder collaboration can lead DevOps culture so their organizations achieve operations excellence
  • learn the role that a CoP can play in promoting operations excellence and DevOps through management of NFRs.


 Charise Angderson

Charise Angderson

Senior Business Analyst

Charise Angderson is a CCBA certified Senior Business Analyst with 7 years of IT experience in professional services and government industries. An active leader in her organization’s community of practice, she is passionate about learning and development, facilitating study programs to help colleagues become IIBA® certified. She has led global cross-functional teams through agile methodology, conducted feasibility studies and vendor evaluations, and managed operations of in-house developed and vendor products to ensure solutions excellence, which includes ensuring non-functional requirements are approved and met. She also holds ITIL Foundation 2011 Certification in IT Service Management and is a Certified SCRUM Master.

Charise's 2016 Presentations:

  1. Enabling Operational Excellence with Non-Functional Requirements
    Friday, November 4, 2016 (9:00 am – 10:00 am)

 David  Windeler

David Windeler, CBAP

BSA Manager

An IIBA® CBAP certified Business Analysis Senior manager with over 10 years industry experience, David Windeler also possesses his CSM designation. He currently leads a team of 4 globally dispersed BAs whose focus is on supporting the implementation of a standard platform to support both the corporate intra and extranet products. He also oversees an in-house Business Analysis Community of Practice which is tasked with providing onsite assistance to BAs within all strategic office locations. He has also contributed to Agile adoption by providing in house end user training to resources within his office.

David's 2016 Presentations:

  1. Enabling Operational Excellence with Non-Functional Requirements
    Friday, November 4, 2016 (9:00 am – 10:00 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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