NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Friday, November 4, 2016

11:30 am – 12:30 pm | Presentation | Room: Roman III & IV

Reduce Resistance : Plot a Stakeholder Change Journey Map

Presented by: Louise Harris


Do you face the challenge of prioritizing change preparation activities and ensuring those with the best ROI are then funded and given sufficient attention in your change initiative?

Activities that increase stakeholder confidence in their ability to make or sustain the change should be high on the priority list. In addition, many are finding the experience of the change preparation journey itself has a significant impact on stakeholder confidence.

Inspired by successful customer journey mapping used by UX design experts, Stakeholder Change Journey mapping visually links change preparation activities with change results. It enables you to easily identify priority change preparation activities that are insufficient or too convoluted. It provides a cohesive framework to streamline your stakeholder change preparation plans, asses risk and reduce unanticipated hitches. Best of all, it is an excellent project communication tool which executive and project managers can easily understand.

Using input from the audience on key change preparation challenges, the presenter will walk you through mapping a stakeholder change journey. You will have the opportunity to discover and discuss the value of using this mapping tool. By the end of this session you will be motivated to give it a try in your environment.

What Attendees Will Learn:

  • Understand the purpose and value of Stakeholder Change Journey mapping
  • Understand the key components of a Stakeholder Change Journey map
  • Understand the process to develop a Stakeholder Change Journey map


 Louise Harris

Louise Harris

SToS Consulting Inc

Louise's passion is helping people design and implement valuable and effective change in their organizations. For over 25 years she has led and advised the development and implementation of technological, process and organization structure change initiatives primarily in health care and financial administration. She has always had a people centric focus with the view that the point of any change initiative is to enable organizations and individuals to be more effective. During the past 6 years Louise has helped people in various project and change management roles apply visual modelling techniques to scope and plan enterprise-wide change initiatives that provide clear stakeholder value and motivate employee and external partner commitment.

Louise's 2016 Presentations:

  1. Reduce Resistance : Plot a Stakeholder Change Journey Map
    Friday, November 4, 2016 (11:30 am – 12:30 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



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