NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Friday, November 4, 2016

11:30 am – 12:30 pm | Case Study | Room: Roman I & II

"We Need Business Analysts!" — Establishing Consistency and Achieving Success with Business Analysts

Presented by: Margaret Latonio


Have you worked from one project to the next and noticed that requirements are managed differently, documented inconsistently, or do not exist because there are no resources to elicit requirements? Have you experienced roadblocks to standardize the practice of BA’s or “professionalize” the BA role in your organization? HMSA’s BCIS management team recognized these issues in their requirements process and deliberately embarked on implementing a structured Business Analyst role to achieve consistent, quality results. In 2014, a BA development program based on IIBA's BABOK and Competency Model was piloted and subsequently built upon to address gaps in organizational expectations and skillset as it relates to BAs. The process of establishing the BA role included four (4) main strategies:

  • Business Analyst Job Description and Career Path
  • Training Plan
  • Community of Practice
  • BA Online Resource Center

Join Margaret in this session as she shares her department’s journey towards solidifying the role of the Business Analyst as a valued contributor to the organization’s success. Learn about the intranpreneurial approach that was taken to drive change and innovation. Walk away with lessons learned, a BA development approach and framework; and other useful tools that will support the establishment and development of your BA teams.

Learning Objectives:

  • Learn about one organization's approach to developing business analysts
  • Apply tools and lessons learned in the development of your own BA program
  • Implement a BA development program in your own organizations


Dr. Margaret Latonio

Dr. Margaret Latonio

Hawaii Medical Service Association (HMSA)

Dr. Margaret Latonio leads a team of enterprise business analysts and process improvement advisors at Hawaii Medical Services Association (HMSA). Her recent accomplishments include establishing an enterprise business analyst development program and HMSA’s Business Analysis Center of Excellence. Currently, Margaret is actively engaged in ensuring the organization’s enterprise business analysts are equipped with the knowledge and skills needed to continue to add value and achieve better business outcomes. Margaret’s passion for advancing the business analysis profession extends beyond her work environment. She currently serves as the Vice President of the IIBA® Hawaii chapter.

Margaret's 2016 Presentations:

  1. "We Need Business Analysts!" — Establishing Consistency and Achieving Success with Business Analysts
    Friday, November 4, 2016 (11:30 am – 12:30 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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