If business process management is the ‘best thing since sliced bread’, why isn’t everybody doing it? Surely it can’t be both a management panacea and largely ignored? In reality it is neither of those—there are no panacean solutions and many organizations use some form of process-based management. However, it is true that the degree and maturity of BPM as a management philosophy leave considerable room for improvement. For too many organizations, too many benefits remain unrealized. It’s time to fix that.

This tutorial is about creating and sustaining business-ready BPM.

Business transformation is not just about being more customer-centric; neither is it entirely focused on organizational efficiency. It must be about both, about organizations exchanging value with customers and other stakeholders in a way that works for everyone. Most organizations are under pressure to transform operations, reduce costs, enhance products and services, and be more attentive to customers. Management needs to be reimagined.

We traditionally manage via the organization chart, yet no entity shown on that chart can, by itself, deliver value to a customer. While resources are managed vertically via the organization chart; value is created and delivered horizontally in collaboration across the organization. This cross-functional focus is missing in most organizations, where it is replaced with an internal management emphasis guided by the organization chart.

This tutorial shows how management is reimagined via seven enablers: architecture, measurement, governance, change, mindset, capability, and support. The 7Enablers of BPM represents a transformational breakthrough in process-based management theory and practice.

Attendees Will:

• Learn how to create effective process-based management
• Understand how to optimize each of the 7Enablers of BPM
• Discover how to sell these ideas in their own organization
• Understand how to operationalize BPM via the Virtuous Circles
• Learn how to widen the scope of process improvement