Developing a Process Architecture for a business can be a daunting experience.

Critical to success are the considerations for where to start, how to define a process, boundaries of processes, resolving interfaces issues and identifying focus areas. This presentation will take the audience through the journey from start to finish. It will cover the most critical aspects of embarking on a project of this size and the lessons learned. Few projects/programs are implemented without challenges but often there is a hesitancy to expose what didn't work well.  However, having worked as both a consultant and now a member of staff, I know that greatest benefits achieved from almost any effort are learning what to do differently next time.

What Attendees Will Learn:

• Fundamentals of Process Design
• Managing Expectations for Delivery
• Critical Aspects of Process Architecture
• Challenges of creating a standard approach