A key challenge with many organizations is sorting through all the opportunities for improvement and focusing on those that will have the greatest impact toward enterprise-wide objectives. A process framework along with a blend of customer, process and business analysis techniques can be leveraged to objectively assess, identify, select  and manage a portfolio of change that has leadership buy in and focused business outcomes. This presentation will highlight how this was done within two organizations that had very different objectives. In each case the foundation of process based analysis provided structure and continuity, but the results took very different forms. The results were better understanding of critical change needs, focus for selected change initiatives, and clarity in the effort, engagement required and expected outcomes.

What Attendees Will Learn:

• Using process analysis to provide leadership clarity
• Learn to use process but talk business
• Tailor your approach to fit the business context