NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Thursday, November 9, 2017

3:20 pm – 4:20 pm | Presentation | Room: Oceana 7

Born from Disruption: NYS IT BACOP

Presented by: Charlene Huggard


In November of 2012, New York State Executive Branch transformed the way IT services were provided, by pulling all staff identified as in IT roles out of the individual agencies and created a brand new agency called the Office for Information Technology Services (ITS) – going from zero to 5,000 staff literally overnight.  The disruption caused by this significant event has affected all of the areas of IT delivery and consolidation, and the focus over the past 5 years has been on centralizing Project Management, Operations and Technology Governance, while leaving the business solution units to navigate the muddy waters themselves.  One of the areas negatively affected is business analysis – how best to deliver this capability to our now 50+ customers in a consistent manner, especially in a constrained government environment?  
In August of 2017, a grassroots effort was begun to provide direction and guidance to the hundreds of business analysts, and became the ITS Business Analysis Community of Practice.  With our initial small successes, executive staff bought in, and the BACOP, initially envisioned to be a part-time effort, has become a staffed-full time initiative of the Chief Portfolio Officer.  This presentation will discuss the background of the transformation, the process of creating the BACOP from scratch, the successes and missteps to date, and the new vision for the future of Business Analysis in New York State ITS.

Learning Objectives:

  • How major disruption can be overcome
  • Importance of Business Analysis to customer delivery
  • Importance of selling your vision and passion


 Charlene Huggard

Charlene Huggard, CBAP

Business Systems Analyst/Business Architect
NYS Office of Information Technology Services

Charlene has been a business analyst in state government for more than 25 years, with projects ranging from implementing legislation using mainframe applications to laptop apps before mobile was cool, and now implementing applications in the Empire Cloud, a private cloud hosted and owned by New York State. Charlene has developed a basic business architecture for NYS, and is using that knowledge to be a Product Manager, designing applications for use by and across more than 50 executive branch agencies and authorities that each have their own requirements. Who says you can't teach an old dog new tricks?

Charlene's 2017 Presentations:

  1. Born from Disruption: NYS IT BACOP
    Thursday, November 9, 2017 (3:20 pm – 4:20 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



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