NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Friday, November 10, 2017

8:00 am – 8:50 am | Presentation | Room: Java 1 & 2

Bullet Proof Business Cases for Transformational Improvement Opportunities

Presented by: James Proctor


Most organizations today run relatively lean. Meaning that most organizations have done a reasonably good to excellent job of improving operational efficiency via cutting none value-added costs (waste, rework, dated policies and procedures, dated technology, etc.) and organizational effectiveness (customer service, quality, etc.).

Organizations will continue to improve operational efficiency and organizational effectiveness going forward – albeit at an increasingly incremental rate (and therefore less valuable) because most of the major/high value incremental process improvement opportunities have already been identified and implemented.

Accordingly, successful, agile organizations are seeking and embracing more and more aggressive transformational improvement opportunities in order to achieve increasingly aggressive demands for improvement in organizational effectiveness and operational efficiently.

Transformational opportunities have a significantly wider reach in an organization – both vertically into senior and executive management (and often as high as the board) and horizontally across the organization – than incremental opportunities. Transformational opportunities typically require significantly higher levels of investment, involve more risk and often have significant change management issues.

Accordingly, business cases supporting transformation opportunities require much more sophisticated analysis, validation, packaging and presentation than incremental opportunities. As a business analyst, you do not want to be in a position where sophisticated stakeholders shoot holes in your case. This session provides you with the framework for creating bullet proof business cases.

The presentation will also include cases studies of three business cases for transformational opportunities – excellent business case, failed case and a case in which the business variables changed after the case/opportunity was approved to move forward.

Learning Objectives:

  • Clearly differentiate incremental vs. transformational improvement opportunities.
  • Essential components of a business cases for transformation opportunities.
  • Best practices for analyzing, validating and packaging the components.


 James Proctor

James Proctor

Director, Professional Services
The Inteq Group, Inc.

James Proctor is the Director of Professional Services for the Inteq Group, Inc. and author of Mastering Business Chaos. He frequently lectures on business transformation and reengineering and serves on the board of several non-profit organizations. In Mastering Business Chaos he reveals underlying patterns he has discovered in thousands of client interactions ranging from Fortune 500 to emerging growth companies and government agencies throughout the spectrum of industry. Proctor specializes in business transformation, enterprise business process reengineering, enterprise application software, and business analysis and systems analysis utilizing model driven analysis techniques.

James's 2017 Presentations:

  1. Bullet Proof Business Cases for Transformational Improvement Opportunities
    Friday, November 10, 2017 (8:00 am – 8:50 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



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