NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Friday, November 10, 2017

8:00 am – 8:50 am | Presentation | Room: Banda Sea 1 & 2

The Future of Decision Making using Machine Learning, AI & Cognitive Systems

Presented by: Sridhar Iyengar


This session defines how Cognitive Systems of the future lay the foundation for 'Augmented Intelligence' where teams of human experts and cognitive systems (made up of people, robots, chatbots, cognitive agents and applications) will effectively collaborate to solve business and technical problems that are impossible or impractical to grapple with today.  While terms like Machine Learning, Deep Learning, Artificial Intelligence and Cognitive Systems have begun to appear frequently, they are not always well defined.  We will start by defining these concepts, how they are related and how they can be used as building blocks of future cognitive systems.

We will use the following motivating examples from Insurance, Banking and Healthcare to illustrate how cognitive systems will help us scale and speed up delivering better business capability:

  • Cognitive assistants in a human/cognitive agent environment used by investment banking experts to narrow mergers and acquisition targets
  • A financial sentiment aggregator that uses a cognitive engine to consume investment reports and derive investment sentiment and outlook
  • A Compliance officer is using a cognitive text analysis engine to extract requirements and obligations from industry regulatory documents and mapping them to controls
  • Analysis of psycholinguistic features not only from written text (in Blogs, Tweets) but also from images being shared using deep learning techniques so that a financial services company can better tailor products and services to individual customers
  • Analyze patient medical records including images, unstructured

All these examples have to understand 'dark' data in documents, pictures, videos in addition to traditional sources of data in databases and have to deal with enormous volumes of data from which we need to derive insights to make better decisions. The session will conclude with a vision of what Cognitive Systems will be able to do over the next decade.


 Sridhar Iyengar

Sridhar Iyengar

IBM Distinguished Engineer
IBM TJ Watson Research Center

Sridhar Iyengar, an IBM Distinguished Engineer is the CTO for the IBM MetLife collaboration on the IBM Insurance Industry Platform. Sridhar co-leads IBM Insurance Industry Solutions Research at the T.J. Watson Research Center and exploring the use of AI & Blockchain technologies to the Insurance Industry. His technical areas of expertise spans AI, Blockchain, Databases & Data Analytics, Modeling, and Software Engineering Frameworks. Sridhar has worked with many early financial services adopters of AI technology in the enterprise. Sridhar is an industry standards leader and has pioneered several core Architecture, Modeling, Semantic and Data Interchange standards at OMG. Sridhar holds several patents in modeling, metadata management and tools integration and is a frequent speaker at conferences worldwide. Sridhar serves on the OMG Board of Directors and is a member of the IBM Academy of Technology.

Sridhar's 2017 Presentations:

  1. Cognitive Systems of the Future: Accelerating Business Capability using Human Machine Symbiosis
    Tuesday, November 7, 2017 (9:00 am – 12:00 pm)
  2. The Future of Decision Making using Machine Learning, AI & Cognitive Systems
    Friday, November 10, 2017 (8:00 am – 8:50 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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