NOVEMBER 11-15, 2019
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE

NOVEMBER 11-15, 2019
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE
Official Conference of the
International Institute of Business Analysis 

Agenda

Wednesday, November 8, 2017

4:40 pm – 5:00 pm | Technology Theater | Room: Exhibit Hall

Customer Journey Mapping: You Have the Power to Shape Customer Experience

Presented by: Nicole Celeste


TBA

Speaker(s)

 Nicole Celeste

Nicole Celeste

Pre-Sales Engineer
MEGA International

In her current role, as a pre-sales engineer, Nicole works with companies who are in the discovery phase of their software journey, helping them to best identify the right fit to solve their pain points, and assisting them with the creating best course of action in order to achieve their goals. As a previous Business Consultant at MEGA North America, Nicole worked with numerous companies in the commercial and federal spaces to build architectures that were sustainable, impactful, and delivered real value.


Nicole's 2017 Presentations:

  1. Customer Journey Mapping: You Have the Power to Shape Customer Experience
    Wednesday, November 8, 2017 (4:40 pm – 5:00 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.

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