Patrick is Director of Enterprise Business Rules Management (EBRM) at USAA. His team is building new capabilities to help USAA better know, understand, and improve business rules that deliver member experiences in Digital and MSR channels. Patrick joined USAA in 2010 to launch a new Offer Management organization. He led offer tool development, facilitated and matured offer governance, and helped drive new offer strategies and capabilities. Prior to joining USAA, Patrick spent 19 years working for AT&T in a variety of call center, sales, and marketing roles. He is a graduate of the University of the Incarnate Word, a devoted husband, and proud father of four.

Patrick's 2017 Presentations:

1. Expanding Business Rule Management Across the Enterprise
   
   Thursday, November 9, 2017 (2:10 pm – 3:10 pm)