This session provides the foundation for the range of practices of improving specific business process performance metrics into a renewed target state. It is based on proven formal methods and over twenty years of practical experience of the hundreds of projects conducted by Process Renewal Group and the sage advice found at the knowledge portal: BPTrends.com. It provides an overview and discussion of the principles, concepts and techniques required for the process improvement. The seminar introduces a simple and systematic approach for analysing, modeling and redesigning specific processes. It provides a solid basis for newbies and a great refresher for anyone experienced with process. Business managers, analysts and change practitioners will gain from the hands on working sessions that apply the techniques. This session establishes a sound baseline and, a common language for all business analysis conference sessions you attend.

Attendees will learn:

• Why do Process work?
• Core concepts of Business Process Architecture and Process Improvement
• Understanding the scope for change
• Analysing the current state
• Designing the future state
• Supporting implementation and ongoing sustainment