NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Wednesday, November 7, 2018

10:25 am – 11:25 am | Presentation | Room: Grand Oaks G

Enabling Organizational Change Through Business Process Modeling

Presented by: Eric P. Brown


Three years ago, MMG Insurance embarked on a business transformation journey involving legacy system replacement and customer-facing web portal modernization. Having core business processes supported by a robust, agile, and scalable technology platform was required given MMG's future growth plan. In February 2018, the first phase of the journey concluded with the replacement of our billing system. A key technique used to enable organizational change was business process modeling.

  • Business Analysts leveraged this technique to gain alignment, communicate scope, and collaborate across various stakeholders.
  • Gaps between current and future states became apparent and change strategies were defined.
  • This was foundational for development teams to refine work and for change agents to understand impacts to their respective business domains.

Many process models developed for the first phase were reused to prepare for the next phase, which was focused on getting our first line of business live on new Policy and Claims systems. This presentation will dive into the lessons learned and successes associated with leveraging business process modeling.

Learning Objectives:

  1. Using business process modeling to establish a common understanding of scope
  2. Creating a collaborative environment for business process modeling
  3. Integrating various business analysis outputs for complete traceability
  4. Reusing business process models to efficiently refine future work

Event Trail(s)



 Eric P.Brown

Eric P.Brown, CCBA®

Business Analyst
MMG Insurance

Eric Brown, CCBA®, is a Business Analyst at MMG Insurance with 5 years of business analysis experience in an agile environment. As Lead Business Analyst for the BA team, Eric drives the business analysis practice forward by establishing standards and patterns and providing mentorship and training. Eric’s educational background includes a B.A. in Business Administration, with concentrations in Accounting and Management Information Systems, and a M.S. in Information Systems through the University of Maine. He is an active user of LinkedIn and welcomes new connections. Eric loves spending time with his family, is an avid golfer, and enjoys talking sports.

Eric's 2018 Presentations:

  1. Enabling Organizational Change Through Business Process Modeling
    Wednesday, November 7, 2018 (10:25 am – 11:25 am)
  2. Business Rules Excellence Panel
    Friday, November 9, 2018 (8:00 am – 8:45 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

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