NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Wednesday, November 7, 2018

2:00 pm – 2:45 pm | Presentation | Room: Grand Oaks G

BPM and your Customer Journey

Presented by: Kelly Sewczwicz, Robert Thacker


At the heart of your Customer Journey is a process.  Understanding that can mean success or failure with your customers and their experience.  Come listen as we discuss these 3 questions:

  1. Why having a mature BPM is imperative for Customer Journey
  2. How does BPM help provide transparency   
  3. What should your Customer Journey maps include, where to begin?


 Kelly Sewczwicz

Kelly Sewczwicz

Sr. Manager Business Process Management
Cox Communications

Kelly is a Sr. Manager - Process Management at Cox with decades of professional experience in the telecommunications and cable industries. She has extensive experience in developing business processes and solutions and in managing cross-functional teams to implement solutions. Kelly's focus has been on working with clients to understand their business problems and to develop creative solutions that will meet their functional needs and budget. Kelly uses her business process management skills to setup and manage an enterprise wide business process repository, helping her company work smarter and not harder. Kelly is responsible for assessing and improving the process maturity across the company.

Kelly's 2018 Presentations:

  1. BPM and your Customer Journey
    Wednesday, November 7, 2018 (2:00 pm – 2:45 pm)

 Robert  Thacker

Robert Thacker

Director, Global Product Marketing & Enablement

For over 15 years, Robert has managed the successful implementation of - process improvement projects for many different organizations. These projects aided in the release of new products and refined existing processes, saving millions of dollars. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert has worked with customers in Financial Services, Health Care, Government, and Manufacturing, teaching them not only how to use iGrafx, but to better understand the services they as a company provide, and the connection to the processes that drive them.

Robert's 2018 Presentations:

  1. Understanding your Process Landscape
    Wednesday, November 7, 2018 (11:25 am – 11:45 am)
  2. BPM and your Customer Journey
    Wednesday, November 7, 2018 (2:00 pm – 2:45 pm)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



Event Produced and Organized by Rising Media in association with Business Rule Solutions Copyright © 2010-2018, Rising Media, Inc. All Rights Reserved.

Share This


News. Updates. Networking Events. Keynotes. Special Guests.
  • This field is for validation purposes and should be left unchanged.