2:00 pm – 2:45 pm |
| Room: Grand Oaks G
2:00 pm – 2:45 pm | Presentation | Room: Grand Oaks G
BPM and your Customer Journey
At the heart of your Customer Journey is a process. Understanding that can mean success or failure with your customers and their experience. Come listen as we discuss these 3 questions:
- Why having a mature BPM is imperative for Customer Journey
- How does BPM help provide transparency
- What should your Customer Journey maps include, where to begin?
Sr. Manager Business Process Management
Kelly is a Sr. Manager - Process Management at Cox with decades of professional experience in the telecommunications and cable industries. She has extensive experience in developing business processes and solutions and in managing cross-functional teams to implement solutions. Kelly's focus has been on working with clients to understand their business problems and to develop creative solutions that will meet their functional needs and budget. Kelly uses her business process management skills to setup and manage an enterprise wide business process repository, helping her company work smarter and not harder. Kelly is responsible for assessing and improving the process maturity across the company.
Kelly's 2018 Presentations:
- BPM and your Customer Journey
Wednesday, November 7, 2018 (2:00 pm – 2:45 pm)