NOVEMBER 11-15, 2019

NOVEMBER 11-15, 2019
Official Conference of the
International Institute of Business Analysis 


Thursday, November 8, 2018

10:40 am – 11:40 am | Presentation | Room: Grand Oaks G

Frameworks Used for Creating Change

Presented by: John Mansfield


Most BPR methodologies, frameworks and tools treat change management as a side dish, yet, in my opinion, it is the most important part of the meal. Change management is more than just creating a RACI or delivering a communication plan that identifies key stakeholders, influencers, etc. Most transformation efforts fail, not because of a bad methodology or tool, but because of the lack of attention to creating change.
This presentation will discuss some classic change management frameworks that I have used over the past 25+ years to create change. Throughout the presentation, I will provided stories on how I have used the frameworks, what has worked, and perhaps more importantly for the audience, what I learned from my shortfalls. Although change management is considered tacit knowledge, this presentation will provide awareness and a different perspective on how to create change.

Learning Objectives:

  • The importance of change management
  • Frameworks for creating change
  • How change management frameworks can be used
  • What it takes to be a change agent


 John Mansfield

John Mansfield

Senior Vice President
Fidelity Investments

John Mansfield is a SVP in Fidelity Investments’ Advanced Process Solutions group. His organization provides the technology, tools and techniques to enable Fidelity and its clients’ operational and digital service excellence. Over the last 10 years at Fidelity, John has helped the investment management as well as the distribution businesses at Fidelity to run more efficiently and deliver a frictionless, client service experience.
John has been in the field of operational excellence for over 25 years. Prior to Fidelity, John focused on operations improvement at Boston Scientific, led the Center for Business Excellence at EMC, consulted at McKinsey and worked at John Deere. John has a MS and Ph.D. in mechanical engineering from MIT where he completed dissertations related to robotics, prosthetics and artificial intelligence.

John's 2018 Presentations:

  1. Frameworks Used for Creating Change
    Thursday, November 8, 2018 (10:40 am – 11:40 am)

Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.



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