Being adept at Lean, Six Sigma, or business process management is no longer enough. In a recent survey by APQC, we found that 88% of process practitioners feel the discipline needs to change to stay relevant.
With the accelerated changes in our business ecosystems brought on by demands for agility, customer-centricity, and the adoption of new technologies we risk losing our relevancy. However, no crisis is without its opportunity. These same changes provide a unique prospect to advance the state of our art and make process management a critical part of your organization’s continued success.

This session will walk participants through:

• key drivers in agility, customer-centricity, and technology behind the need for change,
• skillsets and methodologies to improve relevancy,
• and methods for improving integration with partners like IT.

Learning Objectives:

• Understanding the opportunity created by the need for change
• Overview of what needs to change to stay relevant
• The skillsets and methodologies needed to improve flexibility and customer-centricity