You will gain a proven straight-forward, enterprise-level approach to implement and manage your business processes. Learn how to move from fragmented tribal knowledge to a holistic process-based culture leveraging an enterprise framework. Dissolve obstacles and silos and infuse energy and innovation into the real reason for your work (your customer) using a mutually designed enterprise process architecture. Hear precisely, how a Baldrige recipient learned to deliver stunning results within 5 years, by implementing consistent, sustainable, end-to-end processes using an Enterprise Process Model. You will leave with multiple tools and insights for planning and/or sustaining your process-based performance to ensure process becomes part of your organizational DNA. Not an overlay. Not second. Just ‘how you work!”

Learning Objectives:

• Identify key components for implementing Enterprise Process Architecture
• Recognize cultural change impact of implementing Enterprise Process Architecture
• Recognize impact of a process-based culture for optimizing organizational performance