With new technology and new legislation rapidly changing health care, HMSA’s Business Configuration and Implementation Services (BCIS) department recognized the need to change the way work was executed. To achieve HMSA’s M?hie 2020 vision of a community-based health care system and meet consumers’ quickly shifting wants and needs, BCIS applied agile practices. This change in how work was executed required new ways of thinking, organizing, and managing. In this session, Margaret will describe how BCIS is working in a new way that allows for quick delivery of better solutions to its consumers and empowerment of employees to make decisions, move quickly, and deliver value. Attendees will gain knowledge about BCIS’ adoption of agile practices, the tools and techniques applied in this effort, and lessons learned.

Learning Objectives:

• Learn how one organization effectively adopted agile practices
• Understand the challenges associated with adopting agile practices
• Gain the knowledge and tools to apply agile practices in your organization