Is your company embarking on the journey of leveraging modern technology to improve the way people work while elevating the customer experience?

Does your company have several manual, duplicative and repetitive processes that are considered time-consuming tasks for your employees? If your answer is yes, then AWESOME; however, don’t start running just yet. There are a few things you should do before you ‘get your bots in gear’.

This case study demonstrates how to embed culture change into your business while preparing to effectively leverage your new digital employees, aka “bots”.

In 2017, LFG embarked on a mission to employ Intelligent Automation to implement process automation and gain efficiencies to better serve Lincoln's customers. Hear about the discovery efforts that LFG's business analysts and subject matter experts participated in, describe their successes along the way and highlight the lessons they are still learning. You will be inspired to hire digital employees and begin to transform your workplace.

Learning Objectives:

• Sharing Lincoln's Journey to Utilizing Intelligent Automation
• Hear About What We Did That Was Successful and What We Are Still Learning
• The Importance of Having Key Players and Experience