Open FOIL NY is the first of its kind in New York State. It provides a one-stop shop for the public to submit a request for records under Freedom of Information Law (FOIL) to more than 50 NYS executive branch agencies and authorities. For Requestors, there is a consistent experience in dealing with any one of the agencies or authorities, not unlike shopping in a store like Target where everything is consistent from the store layout to the quality of customer services provided. For agencies and authorities, most of whom utilize Excel spreadsheets to manage thousands of FOIL requests, they now have a streamlined workflow solution that can track a request anywhere in the pipeline. But the IT organization reaped the biggest benefits from this project – proving out the new private cloud, construction of a development fabric built on common business and development patterns, and creation of a High-Visibility Application Assessment team to assist development teams in identifying solutions to business problems, all in a 12 week development cycle.

Learning Objectives:

• Using business architecture to identify opportunity
• Creating a product perspective in government
• Improving customer experience by applying technology to an old business function
• Creating opportunity from risk