Art Drake has worked with for-profit and not-for-profit organizations to develop transformational strategies to reorganize how companies operate and evaluate performance. This includes helping companies implement the concept of "Customer Value Creation." From establishing a clear baseline to defining a target operating model, Mr. Drake has helped organizations achieve change. The focus of this change centers on the concept of creating more value for customers. Not just planning, but the execution of projects to effect this change.

Art's 2018 Presentations:

1. How Operational Excellence Drives Customer Experience
   
   Thursday, November 8, 2018 (2:10 pm – 2:55 pm)