John Mansfield is a SVP in Fidelity Investments’ Advanced Process Solutions group. His organization provides the technology, tools and techniques to enable Fidelity and its clients’ operational and digital service excellence. Over the last 10 years at Fidelity, John has helped the investment management as well as the distribution businesses at Fidelity to run more efficiently and deliver a frictionless, client service experience.
John has been in the field of operational excellence for over 25 years. Prior to Fidelity, John focused on operations improvement at Boston Scientific, led the Center for Business Excellence at EMC, consulted at McKinsey and worked at John Deere. John has a MS and Ph.D. in mechanical engineering from MIT where he completed dissertations related to robotics, prosthetics and artificial intelligence.

John's 2018 Presentations:

1. Frameworks Used for Creating Change
   
   Thursday, November 8, 2018 (10:40 am – 11:40 am)