Quality attributes, such as performance, usability, robustness, and more, are essential for customer satisfaction and can often have a significant impact on technology selection and design. However, quality attributes are challenging for customers to articulate and are notoriously difficult to elicit. They lurk below the level of user consciousness as unspoken expectations or sometimes, as unanticipated delighters. User stories, the most common way for agile teams to identify user requirements, don’t directly accommodate quality attributes.  Consequently, quality attributes are often forgotten or ignored until they waylay teams in later delivery cycles, causing user dissatisfaction, deferred value and unnecessary rework.

In this tutorial, we explore techniques that engage customers and technical people alike in proactively uncovering these crucial requirements.

Attendees will:

• Learn how to integrate quality attributes into your requirements discovery practices using the 7 Product Dimensions.
• See how to uncover quality attributes by exploring both functional and nonfunctional dimensions of product requirements.
• Discuss specification techniques to ensure that quality attributes requirements are comprehensible and testable.
• Learn how to promote quality attributes from afterthought to first-class citizens in the world of agile requirements.