9:00 am – 12:00 pm | Pre-Conference Tutorial | Room: Banda Sea 1 & 2
Digitize Your Processes
Presented by: Steven Stanton
The time has come to transform traditional analog processes. Most business processes were designed in an era of information poverty and compensated for their lack of quality data in a number of ways than sub-optimized performance. Today, with a bonanza of new technologies, process designers can create new capabilities to both delight customers and improve profitability. In today’s turbulent and demanding competitive environment, the key to success for organizations will be to improve their ROI (Return on Information) by transforming their processes to take advantage of unprecedented new ways of working.
It’s a new world. Digitized processes are very different from traditional processes: the focus shifts from task to decisions, the critical outputs shift from action to information, and measurement becomes increasingly autonomic.
This new world also requires a different approach to process improvement. It’s no longer useful to launch big long redesign projects, what’s needed is a stream of short, small, and swift efforts. It’s not enough to redesign tasks, what’s really needed is a way to identify what work can be automated and which actions require people augmented with better data.
- What’s the digitization Case for Action?
- How digitization changes process improvement methodology?
- What are the dominant patterns of digitized processes?
Steven Stanton is one of the pioneers of process innovation. His work is focused on improving the connections between processes, strategy, and governance and facilitating successful business transformation. In doing so, he has consistently assisted his clients in achieving significantly improved business performance.
Through his consulting, writing, and teaching, Mr. Stanton has participated in the development of many of the most innovative and valuable business ideas of the past ten years such as Reengineering and Process Management.
Mr. Stanton is the co-author, with Dr. Hammer, of the “Reengineering Revolution” (HarperBusiness) and the Harvard Business Review article “How Process Organizations Really Work”. In addition, he has published many articles on business transformation, and is a leading management thinker frequently cited by national publications.