The time has come to transform traditional analog processes. Most business processes were designed in an era of information poverty and compensated for their lack of quality data in a number of ways than sub-optimized performance. Today, with a bonanza of new technologies, process designers can create new capabilities to both delight customers and improve profitability. In today’s turbulent and demanding competitive environment, the key to success for organizations will be to improve their ROI (Return on Information) by transforming their processes to take advantage of unprecedented new ways of working.
It’s a new world. Digitized processes are very different from traditional processes: the focus shifts from task to decisions, the critical outputs shift from action to information, and measurement becomes increasingly autonomic.

This new world also requires a different approach to process improvement. It’s no longer useful to launch big long redesign projects, what’s needed is a stream of short, small, and swift efforts. It’s not enough to redesign tasks, what’s really needed is a way to identify what work can be automated and which actions require people augmented with better data.

Learning Objectives:

• What’s the digitization Case for Action?
• How digitization changes process improvement methodology?
• What are the dominant patterns of digitized processes?