NOVEMBER 11-15, 2019
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE
NOVEMBER 11-15, 2019
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE
THE DIPLOMAT BEACH RESORT HOLLYWOOD | FT. LAUDERDALE
Official Conference of the
International Institute of Business Analysis
International Institute of Business Analysis
All About the Customer Experience
A customer embarks on a journey with a provider when the customer seeks products and services to meet its needs with the right value. As interactions between customers and providers become increasingly digitalized, ensuring a positive, convenient and timely experience emerges as a key differentiation among companies. Learn about the latest techniques and methods to engineer proactive, measurable solutions for the customer experience.
2017 Conference Presentations
Wednesday, November 8
10:25 AM - 11:25 AM
Room:
Java 1 & 2
Wednesday, November 8
11:35 AM - 12:35 PM
Room:
Java 1 & 2
Presentation
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McorpCX
|
Wednesday, November 8
2:00 PM - 3:00 PM
Room:
Java 1 & 2
Presentation
|
Telematics Engagement Berisk
|
Wednesday, November 8
3:10 PM - 4:10 PM
Room:
Java 1 & 2
Presentation
|
Lincoln Financial Group
|
|
Lincoln Financial Group
|
Wednesday, November 8
4:50 PM - 5:50 PM
Room:
Java 1 & 2
Presentation
|
Dienst Uitvoering Onderwijs (Dutch Ministery of Education)
|
2018 Program
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Building Business Capability is the only conference that provides insight into Business Analysis, Business Architecture, Business Process, Business Rules, Business Decisions, and Business Strategy & Transformation toward the pursuit of business excellence.
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