Every time a decision is made, a negotiation has occurred, but how to deal successfully when the negotiation includes the "difficult" discussion? What are the best strategies for dealing with conflict during negotiation? Does having a high Emotional Intelligence (EQ) help or hinder successful negotiation?

EQ, conflict management and negotiation are traditionally taught separately resulting in gaps which make it difficult to apply these techniques successfully in the work place. This workshop provides an integrated approach of these three skill sets to provide a firm foundation for understanding how to deal with conflict and improving negotiation skills. A role-playing exercise reinforces the skills learned.

Learn:

• which EQ Leadership competencies help and hurt negotiation
• the psychological barriers
• how to deal with the "four horsemen of the Apocalypse": Criticism, Defensiveness, Contempt and Stonewalling
• how to read body language
• the four stages of negotiation (prep, open, dance, walk away or agreement)
• by role playing in a scenario of IT vs. business