Premise: the most efficient and effective process in any organization must be ‘Improve process performance’.

Reality check: whatever else is going on with architectures, frameworks, methodologies etc., if improved processes are not enhancing organizational performance, our process management and improvement efforts are waste to be eliminated. Process improvement must be a practice, not a theory; it must be a reality, not an aspiration.

Current situation: too many process improvement projects take too long, cost too much, and deliver too little. Most process improvement activity is driven by short-term operational demands rather than a systematic approach to continuous improvement. This is not acceptable. The process of process improvement requires urgent attention.

Action: This tutorial describes many ways to strip waste out of process improvement. Join me if you want to improve your personal ability to improve processes. We won’t be trying to change the world; we’ll be focused on changing you and the contribution you’ll make as soon as you are back at work. You will learn, and practice, new techniques to improve process improvement.

Attendees will learn how to:

• Widen the search for process improvement options,
• Use practical techniques for better process improvement,
• Change from random acts of management to systematic improvement, and
• Deal with the need to both discover AND deliver process improvements.