Using a detailed Financial Services Business Architecture Framework, attendees will be invited to go through the different steps involved in setting priorities and planning a detailed customer-experience innovative project using business architecture techniques. Steps will include the following:

1. examine and clarify business strategies
2. explain different techniques that can be used to evaluate and select the most problematic capabilities to address
3. analyze the gaps between the current state and the objectives set by management
4. elaborate the expected initiative outcome
5. build two scenarios with budgets and GANTT charts explaining how these outcomes could be reached
6. select your roadmap
7. list general and detailed requirements necessary to deliver the initiatives including at least 1 user story and finally
8. build new and simplified business processes based on a customer journey map, a detailed value stream/value stages and its enabling capabilities.

The tutorial will include the use of a freely available presentation, of a financial services business architecture framework, and a business architecture software tool.