The Saudi Arabian Communications and Information Technology Commission (CITC) is tasked to advance the national communications and IT sector by creating a competitive environment that meets end-user requirements and attracts investors.

Throughout the world, the communications and IT sector is facing disruptive change in every aspect—technology, business model, revenue resilience, customer demands, regulation. In addition, the Saudi Vision 2030 plans set the Kingdom on a path to considerable change in which the ICT sector is expected to play an important role.

This presentation shows how we can adapt Business Process Management concept in  national level  (integrating with kingdom 2030 Vision) and  describes CITC’s journey in enhancing its level of BPM maturity. In an ongoing program sponsored by the CITC Governor (CEO), the central support team has worked with all departments to define the process architecture and create a sustainable system for continuous evaluation of process performance leading to well-targeted process improvement projects that deliver real business benefits.

Many lessons have been learned about what works and what ddoesn’t work.  This presentation will share these practical lessons about process-lead organizational performance improvement.

Learning Objectives:

• Linking strategy to process
• Implementing process-based management
• Advanced stakeholder management