The use of Business Architecture in general and use of Value Chain Models, Business Process Models and Business Rules has been used to design and implement one off systems for decades.  What is now emerging is the concept of an Industry Process Platform that can help customers grow their business at scale while at the same time use the power of Cloud, AI and Digital Technologies to enter new markets and grow customer loyalty by developing more engaging and immersive applications. This session starts by defining Industry Process Platforms  and how Cloud, Artificial Intelligence (AI) and Blockchain technologies are powering  the emergence of Intelligent collaborative Ecosystems that are reshaping entire industries.  AI is injecting intelligence and learning in software systems.  Blockchain is enabling distributed trust so that a network of companies can collaborate using a shared distributed ledger.  And Cloud is helping scale Data, AI & Blockchain technologies on a global scale.  Combining these technologies with data - structured & unstructured - in the cloud or on the edge is powering innovation and disruption in multiple industries including financial services, retail, distribution and healthcare.

Using Insurance Industry Value Chain Model as a guiding framework  we will discuss how technologies like AI & Blockchain can innovate within a specific business process and across linked business process areas.  The session will end with with a view from IBM on where the Insurance Industry is headed with some examples of the use of AI, Blockchain and Industry Platform concepts to help Insurers grow their business while improving their operational efficiencies.