In anticipation of her presentation at Building Business Capability in Vegas, Nov. 2 – 6, 2015, we asked Danielle Hollis, Vice President, Center of Process Excellence at PSCU, a few questions about pursuing business excellence. Check out her interview in relation to her BBC presentation entitled, The Business of Process Excellence.

Q: How is your organization advancing the pursuit of business excellence and how does it impact your business units/departments?

A: By focusing on people, process, product, and prioritization. We concentrate on making excellence scalable by identifying and building pockets of excellence within the organization and finding ways to make it cascade and connect people.

Q: Can you describe the challenges you face or have already overcome in establishing a more cohesive and productive company or organization?

A: Three challenges we’ve faced are: (1) People – Ensuring the right person is in the right job (2) Prioritization – Keeping the ‘noise’ down to help people focus on the ‘main things’. (3) Staying nimble and connected as we grow.

Q: What are your near term goals for creating a more agile organization at your business or company?

A:  Supporting “Shadow” IT Departments with improved process awareness and a focus on communication across the organization. Focusing on change management and involving the business early and often.

Q: What’s the most valuable thing you’ve learned in 2015 thus far? What’s the most important goal/trend for [pick one or two: business analysts, business architects, business process managers and/or business rules managers] to keep in mind?

A: The importance of relationships across the organization.  The most important goal/trend for BA’s is flexibility and selecting the right tools and techniques given the initiative.

Q: What’s the latest method/process/tool you have implemented to help your organization or business run more efficiently and effectively?

A: Performance Management – Executive and operational dashboards.  These dashboards provide visibility to Key Performance Indicators across the organization.

Q: If you could give your five-years-ago self-insight and advice about this industry, what would you say?

A: It has its seasons and its fads/buzz words. Stay relevant and connected but don’t drive yourself crazy trying to keep up with the Jones’.

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Don’t miss Danielle’s presentation, The Business of Process Excellence, at Building Business Capability on Thursday, November 5, 2015 from 3:20 to 4:20 pm. Click here to register for attendance.