Steve Robert

• How is your presentation relevant to the theme of this year’s BBC conference: Innovation in the Fast Lane?

Understanding and operating in an increasingly complex and integrated ecosystem is becoming increasingly important in tomorrow’s economy. Our discussion will revolve around how organizations must grow and expand up from Industrial Age functional thinking to cross-functional, end-to-end processes focused on the customer. By participating in the creation of vast new horizontal value chains, innovative organizations will help shape the massive economic and social changes to business and society.

• What are your top tips for companies or employees wishing to innovate?

Listen. Empower. Let go.